Support

Contact us

The fastest way to reach us is by email. We read every message and typically reply within 1–2 business days.

You can also tap Settings → Submit an Issue in the app to send a pre-filled report with your device and version details.

Before you write

Including the following helps us resolve your issue faster:

• Your device and OS version (e.g. iPhone 16 Pro, iOS 26.1).
• The GateShell version (Settings → About).
• What you expected to happen, and what happened instead.
• Steps to reproduce the problem, if you can.

Common questions

Many answers — connecting to a server, SSH keys, SFTP, port forwarding, and privacy — are covered on our FAQ.

Your privacy

GateShell runs entirely on your device with no backend servers and collects no personal data. Read the full Privacy Policy and Terms of Use.